How do I search for a vacation rental in San Francisco?
Select arrival date and departure date. Then press “Check Now”. On the next page, a list of all our available properties will be displayed. All properties displayed on this page are available the dates you have requested.
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How do I book a property?
Once you have entered your dates into the Check availability search form and selected a property from the availability list, click on the property name the tab and you will see all the features and details of the property. Then you can go ahead and with the "Book Now" button reserve that property. Before you submit your reservation you will see the final price to be paid. On the booking page, you must fill in the form with your personal data. In order to complete the booking you must read and agree by checking the box next to the Forms of Payment, Keys and Cancellation Policy document; and submit your credit card details. Your credit card will only be charged the amount indicated once we verify all the information.
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Is cleaning service included in the total price?
Yes, a one time cleaning fee is included in the total final price. Our properties are cleaned before and after our guests enter and leave the properties. If you wish to have the property clean during your stay you must contact us. Some properties require perdioc cleaning services to assure the quality of the property, if that is the case this will be announced on the property description you have selected
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When do I receive the property address and contact details?
Once you have submitted credit card details and we verify the reservation we will e-mail you the address of the property and more details about the rental.
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How much is the refundable damage deposit?
The refundable damage deposit is indicated on each property details page. We will actually not charge your credit card, we will just put it on hold during your stay.
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When will I be released the refundable damage deposit?
We will release you the refundable damage deposit when you return the keys and after we check you have not caused any damage to the property.
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How do I pay ?
***A valid credit or debit card is required to guarantee and pay your reservation***
The 30% of the total amount of your reservation will be charged to your credit or debit card at the time you submit your reservation.
If your reservation is made wihin 30 days of your arrival day the total amount payable will be charged at time you submit your reservation.
For the remaining 70% payment of the amount due, please choose one of the following options:
Option 1: The remaining 70% will be automatically charged to your credit card 30 days prior your arrival day. We will use your credit or debit card details submitted at the time of the reservation.
Option 2: Pay the remaining 70% with a valid US check before 30 days prior to your check-in . If you chose this option you must notify us at the time of the reservation and we will send you information about to whom the check is payable.
All payments with credit card are subject to an administration processing fee (2.5%) or (3.5%).
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What is provided with the rental?
All our properties are fully equipped with kitchen, shower, toilet, towels and bed linen. Extra equipment such as TV, stereo, Internet and cable/satellite TV vary depending on the proeprty. This information can be found on each proeprty description page.
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When do I receive a confirmation of my booking?
Once you have entered your personal information and your credit card details you will receive an automatic answer from our system. After that we will process the information you provided and charge your credit card the amount due. Once the payment has been charged we will send you another email with the complete confirmation of the booking which includes the contact person details as well as the exact address of the property.
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Where do I pick up the keys for the property?
You must contact us 1 hour prior to your arrival at the property or when you just have landed at the SFO or Oakland airport. Then we will meet you at the property. In certain circumstances, we may have you perform a self check-in which will require you to retrieve keys from a key lock box. However, we will give precisely instructions once we receive your reservation.
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How do I cancel my reservation?
To cancel the reservation you must contact Come2MENORCA as soon as possible. See Cancellation Policy here below.
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Cancellation and Change policy?
Section A Confirmed reservations canceled within more than 30 days prior to arrival date, are subject to a 30% reservation fee.
Section B Confirmed reservations canceled 30 or less days prior to arrival date are subject to the full reservation charge (No refund).
However if Come2MENORCA can rebook the property for the same days you are canceling we will refund you the amount paid and will only charge you the $125 cancellation/change fee.
Section D Changing your dates to your reservation 30 or less days prior arrival date are subject to Cancellation policy described above.
Section E Changing your dates to your reservation within more than 30 days prior your arrival date are subject to $100 change fee. If complete dates are changed then Cancellation policy described above on Section A applies.
Section F In case of force majeure or unforeseen circumstances (unscheduled or last minute city public works or construction at the property, water damage, fire or natural disaters or other unforeseen circumstances) Come2MENORCA reserves the right to offer another property to the guest/renter. If the new property offered has a higher rate the guest/renter needs to pay the difference. In case the guest does not agree with the alternative property offered, guest has the right to cancel the reservation and receive a total refund. Come2MENORCA will not be liable for further claims by the guest.
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Early Check in & Late Check out. Where can I leave the luggage?
CHECK-IN TIME IS AFTER 1:00 P.M. PST AND CHECK-OUT IS 11:00 A.M. PST. Early check-ins or late check-outs must be approved in advanced and they may carrie an extra charge fee. Please note that arrivals after 7:00 PM carry an additional charge of $20 if personal assistance is required. Important note: Usually check in times for vacation rentals are 3:00 PM or 4:00 PM. If you arrive and we still need some more time to finish cleaning the property you will be kindly asked to drop your luggage off, take the keys with you and come back later. We hope you don’t mind!
If you are arriving early in the morning or leaving late in the evening, please contact us and we will do our best.
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How do I arrive at the property?
BART (San Francisco subway) www.bart.gov
San Francisco public transporation www.sfmta.com
Shuttle www.supershuttle.com
Taxi/Cab or Limo service
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