How do I search for a vacation rental in San Francisco?
Select arrival date and departure date. Then press “Check Now”. On the next page, a list of all our available properties will be displayed. All properties displayed on this page are available the dates you have requested.
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How do I book a property?
Once you have entered your dates into the Check availability search form and selected a property from the availability list, click on the property name the tab and you will see all the features and details of the property. Then you can go ahead and with the "Book Now" button reserve that property. Before you submit your reservation you will see the final price to be paid.  On the booking page, you must fill in the form with your personal data. In order to complete the booking you must read and agree by checking the box next to the Forms of Payment, Keys and Cancellation Policy document; and submit your credit card details. Your credit card will only be charged the amount indicated once we verify all the information.
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Is cleaning service included in the total price?
Yes, a one time cleaning fee is included in the total final price. Our properties are cleaned before and after our guests enter and leave the properties. If you wish to have the property clean during your stay you must contact us. Some properties require perdioc cleaning services to assure the quality of the property, if that is the case this will be announced on the property description you have selected
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When do I receive the property address and contact details?
Once you have submitted credit card details and we verify the reservation we will e-mail you the address of the property and more details about the rental.
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How much is the refundable damage deposit?
The refundable damage deposit is indicated on each property details page. We will actually not charge your credit card, we will just put it on hold during your stay.
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When will I be released the refundable damage deposit?
We will release you the refundable damage deposit when you return the keys and after we check you have not caused any damage to the property.
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How do I pay ?
***A valid credit or debit card is required to guarantee and pay your reservation***
The 30% of the total amount of your reservation will be charged to your credit or debit card at the time you submit your reservation.
If your reservation is made wihin 30 days of your arrival day the total amount payable will be charged at time you submit your reservation.
For the remaining 70% payment of the amount due, please choose one of the following options:
Option 1: The remaining 70% will be automatically charged to your credit card 30 days prior your arrival day. We will use your credit or debit card details submitted at the time of the reservation.
Option 2: Pay the remaining 70% with a valid US check before 30 days prior to your check-in . If you chose this option you must notify us at the time of the reservation and we will send you information about to whom the check is payable.

All payments with credit card are subject to an administration processing  fee (2.5%) or (3.5%).
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What is provided with the rental?
All our properties are fully equipped with kitchen, shower, toilet, towels and bed linen. Extra equipment such as TV, stereo, Internet and cable/satellite TV vary depending on the proeprty. This information can be found on each proeprty description page.
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When do I receive a confirmation of my booking?
Once you have entered your personal information and your credit card details you will receive an automatic answer from our system. After that we will process the information you provided and charge your credit card the amount due. Once the payment has been charged we will send you another email with the complete confirmation of the booking which includes the contact person details as well as the exact address of the property.
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Where do I pick up the keys for the property?
You must contact us 1 hour prior to your arrival at the property or when you just have landed at the SFO or Oakland airport. Then we will meet you at the property. In certain circumstances, we may have you perform a self check-in which will require you to retrieve keys from a key lock box. However, we will give precisely instructions once we receive your reservation.
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How do I cancel my reservation?
To cancel the reservation you must contact Come2MENORCA as soon as possible. See Cancellation Policy here below.
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Cancellation and Change policy?
Section A Confirmed reservations canceled within more than 30 days prior to arrival date, are subject to a 30% reservation fee.
Section B Confirmed reservations canceled 30 or less days prior to arrival date are subject to the full reservation charge (No refund).
However if Come2MENORCA can rebook the property for the same days you are canceling we will refund you the amount paid and will only charge you the $125 cancellation/change fee.
Section D Changing your dates to your reservation 30 or less days prior arrival date are subject to Cancellation policy described above.
Section E Changing your dates to your reservation within more than 30 days prior your arrival date are subject to $100 change fee. If complete dates are changed then Cancellation policy described above on Section A applies.
Section F In case of force majeure or unforeseen circumstances (unscheduled or last minute city public works or construction at the property, water damage, fire or natural disaters or other unforeseen circumstances) Come2MENORCA reserves the right to offer another property to the guest/renter. If the new property offered has a higher rate the guest/renter needs to pay the difference. In case the guest does not agree with the alternative property offered, guest has the right to cancel the reservation and receive a total refund. Come2MENORCA will not be liable for further claims by the guest.
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Early Check in & Late Check out. Where can I leave the luggage?
CHECK-IN TIME IS AFTER 1:00 P.M. PST AND CHECK-OUT IS 11:00 A.M. PST. Early check-ins or late check-outs must be approved in advanced and they may carrie an extra charge fee. Please note that arrivals after 7:00 PM carry an additional charge of $20 if personal assistance is required. Important note: Usually check in times for vacation rentals are 3:00 PM or 4:00 PM. If you arrive and we still need some more time to finish cleaning the property you will be kindly asked to drop your luggage off, take the keys with you and come back later. We hope you don’t mind!
If you are arriving early in the morning or leaving late in the evening, please contact us and we will do our best.
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How do I arrive at the property?
BART (San Francisco subway) www.bart.gov
San Francisco public transporation www.sfmta.com
Shuttle www.supershuttle.com
Taxi/Cab or Limo service
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Reservation confirmation:
Once the payment is received, Come2MENORCA will send a confirmation of the reservation within a few working hours (except on weekends) with the remaining balance due if aplicable. The confirmation also will contain the name, address, telephone number and e-mail address of the contact person, as well as the property address. 
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Arrival Times:
While completing the reservation the guest should supply us with the flight number and arrival time as well as the estimated arrival time at the accommodation. Upon arriving in San Francisco the customer should reach the contact person directly to reconfirm the arrival time. In case of any delay or change in arrival time, the guest should inform the contact person. There is no refund in case of delay or early departure. Check-in time is usually after 3:00 PM with check-out time by 11:00 AM. Please note that arrivals after 7:00 PM carry a supplemental charge of $20 if personal assistance is required.
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Keys:
We will send you precise instructions by email 7 to 10 days before your arrival to perform one of the following check-in procedures: Meeting at the property, meeting at the office or self check-in.
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Rental Policy and Agreement:
1. REFUNDABLE DAMAGE DEPOSIT. A refundable damage deposit, as indicated in the property details website, must be paid at the time of check-in by credit or debit card used to book the property. We will actually not charge your card, but just put it on hold until we have made sure that no damage has occurred. Guests are responsible for any damage that may occur within the property during the course of their stay. Removal of any items shall be treated as theft and will be reported immediately. All items found inside the property upon arrival must be in good condition prior to departure. No disputes regarding caretaker's report are accepted. A fee will be charged appropriately if damages are present to the property including furniture, appliances, bed linen and towels.
2. UNDERAGE. You must be 21 years of age to rent any of our properties and provide proof of age if requested.
3. LINEN &TOWELS. Bedding and towels must be stripped and ready for laundry prior your departure. You will be charged for lost or damaged linens.
4. CLEANLINESS. All debris, rubbish and discards must be placed in a trash receptacle, and soiled dishes should be placed in the dishwasher when leaving the apartment. Please run the dishwasher prior your departure.
5. STAY. The renter's stay will be limited to the time allotted and confirmed on the paid reservation.
6. MAXIMUM OCCUPANCY. The maximum number of guests is limited to the number specified in the property details website. Renters will be forced to an eviction if exceed maximum occupancy of the property.
7. NO PARTIES OR GATHERING GROUPS WITH MORE THAN MAXIMUM OCCUPANCY OF THE PROPERTY ARE ALLOWED. Parties, which are defined as social gatherings involving food and/or entertainment, consisting of a gathering at the property with more people than the one specified on the description of the property on our website. Violating this policy will force an eviction of the guests and a $300 penalty fee will be charged to your account.
8. NO SMOKING INSIDE THE PROPERTY AND NO SMOKING IN OUTDOORS SPACES OF THE PROPERTY (Terrace, Deck, Patio, Rooftop deck, etc.). This is a non smoking property. Violating this policy will force an eviction of the guests and a $300 penalty fee will be charged to your account.
9. KEYS. For everyone's safety, please ensure that main door is locked when leaving the house and assume responsibility for the keys. If your keys are accidentally lost a fee of $35 will be charged. If you loose your keys or lock yourself out, please contact Come2MENORCA or caretaker designated and you will be asked to meet Come2MENORCA or caretaker designated to pick up your new keys. Keep all valuables inside the property. Come2MENORCA will not be responsible for any lost/damaged personal items.
10. NO PETS IN THE PROPERTY. Pets are not allowed. Violating this previous policy will force an eviction of the guests and a $300 penalty fee will be charged to your account.
11. CHECK-IN TIME IS AFTER 1:00 P.M. PST AND CHECK-OUT IS 11:00 A.M. PST. Early check-ins or late check-outs must be approved in advanced. Please note that arrivals after 7:00 PM carry an additional charge of $20 if personal assistance is required.
Important note: Usually check in times for vacation rentals are 3:00 PM or 4:00 PM. If you arrive and we still need some more time to finish cleaning the property you will be kindly asked to drop your luggage off, take the keys with you and come back later. We hope you don’t mind!
13. WRITTEN EXCEPTIONS. Any exceptions to the above mentioned policies must be approved in writing in advance.
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Website Descriptions:
The property owner provides all property descriptions. We make every effort to keep the information as accurate as possible through continued contact with the owner and periodical visits to the properties. We don't take responsibility for inaccuracies that may occur but will act on behalf of our customers to communicate and resolve any issues with the property owner.
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